Delivery & Returns Policy

How much will my delivery cost?

If your order is over £19.99 you will get free shipping! If your order is below £19.99 there is a small shipping fee.

Express Shipping (1 business Day) £4.99
Free Shipping (2-3 business Day) £20 and up free
Standard Shipping (2-3 business Day) £0.00 – £19.99 £3.79
Payment

When placing an order with us on our website, we treat it as an offer to buy and will send an email confirmation of the order. If the order is accepted, the product will be dispatched, at which point we enter into a legal contract with you. Payment is processed at the time the goods are dispatched. We have the right to choose not to accept any order; in this case we will contact you to advise you of this fact. We can process payments from MasterCard, Visa, and American Express credit cards, and PayPal. All prices on our website are in GBP and include UK VAT at 20%.

Refunds & Returns

As a consumer you have the right to withdraw from the purchase of an item according to local and European Law within 14 (fourteen) days after the date the item is delivered. This applies to all items which are offered and purchased on this website.

To withdraw from a purchase, you must notify us by letter, fax or email to arrange collection of the item. There is no need to give any reason for the withdrawal however to exercise your right of withdrawal you must return the item in the same condition in which it was delivered to you within a 14-day period after giving notice.

Please note that you are liable for the delivery costs of returning the item to us.

Please send any request for withdrawal, with your details, to the following address:

ActiHealth Ltd, Unit F5 Phoenix Industrial Estate, Rosslyn Crescent, Harrow, HA1 2SP

Email: sales@acti.health

If the withdrawal is made in the above manner, the purchase contract for the item is cancelled and we shall refund your money within 14 days from your request. Then We will give you a full refund of the return charge, if you had to return the goods because of our mistake. These terms do not affect your legal statutory rights.
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