FAQ'S

How do I return a product or an order?

With all the love and hard work we have put into our products we are sure you'll love the ActiHealth range. If for any reason you're still not happy, we can offer a refund or exchange. Just send us an email on sales@acti.health with your order number and we will run you through the steps with your return.

What is the best way to get in contact about my order?
If you would like to speak to a member of our team about your order, please kindly email our customer service team on sales@acti.health
What does ACTI stand for?

When we were deciding what to name our brand, it needed to be in line our mission and values.
ACTI stands for
ACHIEVING your goals by
CHALLENGING yourself,
TRANSFORMING your life &
INSPIRING others.

We believe that to live your life to its optimum, you must live in a holistic approach. Stay active, get the right nutrients & work on your mindset and most important of all inspire others in doing so.

Who is ActiHealth for?

The ActiHealth range of products are specifically engineered and developed for adults. Each product is unique for different functions. You should always read the label prior to purchasing any of our products and consult a medical practitioner if you are unsure or suffer from any medical conditions,
allergies or are pregnant.

The children’s range of products can be found on www.actikid.com.

What is the best supplement for me?

We have tried to distinguish between each particular product to the best of our abilities to ensure you chose what is right for you. We state on our packaging what the product is intended for and also list what is inside each product. We have to be careful with what claims we can make on our packaging due to legislation, however, we do list the function of each supplement to the best of our abilities to ensure you make the right choices before purchasing. It is always a good idea to get a full blood test to find out what vitamins or nutrients you may be lacking in.

What is the Professional Range and what is the difference between your other products?
The Professional range of products by ActiHealth are products which are recommended by healthcare professionals and especially by Zainali Panjwani at 12th Health.

ZainAli is an Osteopath by profession with a deep understanding of functional foods and medicine and believes the key to a good life is living with a holistic approach.

The professional range of products are vetted through him before he recommends them to his patients. He ensures that the products are completely clean or as can be with maximum benefit for those consuming them. For more understanding of what Zainali does visit his website at https://12th-health.com/
Are your products Vegan, Vegetarian or Halal.

All of our products are either Vegan or Vegetarian and all are suitable for a halal diet. We are moving more towards becoming a fully vegan brand within the next 3 years.

Is the ActiHealth range of products suitable for children?

The ActiHealth range of products are designed for adults. For a full list of children’s products please visit www.actikid.com

Some of your products have Nutrient Reference Value (NRV) levels above 100%, is this safe to use?
Many vitamins and minerals we use in our products have NRV levels above 100%. This is because they have been shown to have a very positive impact in the function it wishes to serve and that it they are completely safe in doing so.

All of our products have been developed and engineered by our team of qualified UK and German chemists to ensure we only use the legal amount and most beneficial amount of vitamins and minerals for the optimum product.
Where are your products manufactured or produced?

We are glad to say that all of our products are manufactured and packed in the UK apart from ActiFizz which is manufactured in a GMP facility in Germany. Many companies get around this by packaging the products in the UK and then stating Made in UK on the label. We go that step further ensuring the highest quality of product all manufactured by UK chemists in the UK.

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